Zenism offers a simple range of Delivery Options
I aim to provide the best quality product and service to you, which includes this terms of delivery. Please find all the details you need for Zenism's delivery system below. Your order is shipped the following business day.
Postage and Handling:
Once I have received payment for your order, you will get a confirmation email and delivery will have been calculated at set rates in the cart depending on your delivery location and weight, according to general estimations provided by Australia Post ( 06/01/2018 ). These rates may be updated from time to time, but will never affect the cart cost of an existing or processed order.
No collection is possible.
The Standard Shipping price covers standard national delivery (3-8 business days) within Australia, and item(s) will be shipped within 1 business day. Covid19 has impacted shipping time estimates because of new handling policies and procedures within Australia Post. Your patience and cooperation is appreciated.
Once your package has been shipped, you will receive a shipment notice containing the relevant shipping and tracking details with Australia Post.
International shipping is possible:
International shipping will be impacted depending on your location and Covid19 restrictions. Please check your national postage service for delivery and delay updates on international shipping. I charge as small a fee as possible for all international orders, incurring some of the cost personally. Shipping is calculated at a flat rate considering product weight according to information we have received from Australia Post estimations ( 2020 ). These tariffs may be updated in the future, but will not affect the cart cost of an existing or processed order.
If you have more questions about Zenism's international delivery please use the contact page.
International delivery duties and Taxes:
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For most countries, this is not an issue, but if you are concerned I suggest doing some homework by contacting your local authority.
Please note that in accordance with Australian export regulations Zenism is required to declare the exact value of all items and identify whether the order is dutiable “merchandise”. Zenism is also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
You can Start Tracking your order after one business day:
Australian orders, once your order is shipped a notification will be emailed to you with your tracking number. You can check delivery status of your parcel by visiting the Australia Post website here.
International orders, once your order is shipped a notification will be emailed to you with your tracking number. You can also check delivery status of your parcel by visiting the Australia Post website here.
Returning your order is entirely possible, but only provided there has been a mistake in selecting your size or in the event that your product is damaged. For the full terms of the returns policy please read the information on the returns page, here.
For orders that need to be returned due to an incorrect size choice, please refer to our generous returns policy. To minimise waste and resources, please be sure to check the Size Chart for the best possible fit.
*These terms exclude orders for wholesalers. For wholesale information please contact us to request an information package.